PRIVACY POLICY

Last updated: August 2026

This Privacy Policy describes how Zoo Snoods ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from zoosnoods.com (the "Site").

SECTION 1 - INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.
When you make a purchase or attempt to make a purchase through the Site, we collect information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

SECTION 2 - HOW WE USE YOUR INFORMATION

We use the information we collect to:
- Fulfill and manage your orders, including processing payment, arranging shipping, and providing invoices and order confirmations
- Communicate with you, including responding to customer service requests
- Screen orders for potential risk or fraud
- Send you marketing communications, when you have opted in
- Improve and maintain our Site and product offerings

SECTION 3 - SHARING YOUR INFORMATION

We share your personal information with third-party service providers to help us operate our business and fulfill our contract with you, including:
- Shopify, our e-commerce platform, which stores your data on secure servers behind a firewall
- Payment processors, to securely process transactions
- Judge.me, our customer review platform
- Gorgias, our customer support platform
- AfterShip, for order tracking and shipping updates
- GoAffPro, for administering our affiliate and ambassador program
- Email and SMS marketing providers, when you have opted in to receive marketing communications
- Analytics and advertising providers, to help us understand how visitors use our Site

We may also disclose your information to comply with applicable laws, to respond to lawful requests from public authorities, or to protect our rights. We do not sell your personal information.

SECTION 4 - COOKIES

We use cookies to keep track of your session, remember your cart contents, and understand how you interact with our Site. You can disable cookies through your browser settings, though this may affect your ability to use certain features of the Site.

SECTION 5 - YOUR RIGHTS

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to request access to, correction of, or deletion of the personal information we hold about you, and to opt out of the sale or sharing of your personal information. Zoo Snoods does not sell your personal information. To exercise these rights, contact us using the information below.

SECTION 6 - CHILDREN'S PRIVACY

Our Site is not directed at children under the age of 16, and we do not knowingly collect personal information from children.

SECTION 7 - DATA SECURITY

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Payment information is encrypted and processed in accordance with PCI-DSS standards.

SECTION 8 - CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

SECTION 9 - CONTACT US

Questions about this Privacy Policy can be sent to us at info@zoosnoods.com or by mail at:
Zoo Snoods
135 E. Chestnut Ave. Unit 5B
Monrovia, CA 91016