Snood FAQs & Help Center

We process and ship every order within 24 hours (Monday–Friday). Once USPS picks up your package, standard domestic delivery typically takes 2–5 business days depending on your location.

Once you place an order, we process it, generate the USPS shipping label, pack your item, and hand it over to USPS—always within 24 hours (Monday–Friday).

Your shipping confirmation email with tracking information is only triggered once USPS scans the package into their system at the distribution center.

During busy times of the year (like the holidays), USPS can sometimes take extra time to perform that initial scan. Rest assured, your order has already been processed, packed, and shipped on our end! It is simply awaiting USPS's scan to activate visibility on your tracking link.

First, double-check around your mailbox, porch, or garage, and check with family members or neighbors who might have grabbed it for you. Occasionally, USPS may scan a package as "Delivered" 24 to 48 hours before it actually arrives at your doorstep. If it still hasn't turned up after 48 hours, please reach out to us via our contact page with your order number, and we'll be happy to help track it down!

We process and pack orders quickly—always within 24 hours (Monday–Friday)! Because of this fast turnaround, we can only make changes or cancellations if we catch your order before it gets processed. If you need to update an address or change a size, please email us right away through our contact page. If your order has already shipped, don't worry—our 90-day return and exchange policy makes swapping sizes super easy.

Yes! We ship Zoo Snoods to pet lovers worldwide. International shipping rates and estimated transit times are calculated automatically at checkout based on your destination.

Getting the right fit is super important! If your Zoo Snood isn't fitting quite right, visit our Returns & Exchanges Portal within 90 days of purchase to initiate a hassle-free exchange.

We offer a 90-day return window for items in new, unworn condition with tags intact. Returns can be issued as store credit or a refund to your original payment method. Please note that original shipping fees are non-refundable. Visit our Returns & Exchanges Portal to start your return process.

We take quality control seriously! If there is an issue with your order or you received a damaged item, please contact us immediately through our contact form with your order number and a photo of the item, or visit our Returns & Exchanges Portal to submit an exchange request, and we'll get a replacement out to you right away.

We recommend measuring your dog's head circumference and comparing it to our chart on the Size Guide page.

Pro-Tips for Finding the Right Fit:
• Check Breed Examples: Our Size Guide lists photo examples and common breeds for Small, Medium, and Large so you can easily compare to similar-looking dogs!
• Stretchy Knit Yarn: Because our snoods are super stretchy, many dogs can comfortably fit into two sizes. Choose the smaller size for a snug fit or size up for a looser fit.
• Free Exchanges: If you happen to pick the wrong size, don't worry—our size exchanges are 100% free!

No! Our Zoo Snoods are crafted from 100% soft acrylic yarn, which naturally resists shrinking—even in warm water. Over time and with wear, the yarn actually relaxes slightly to form a cozy, comfortable fit on your pup.

To keep your Zoo Snood looking its best, we recommend hand washing in cold water with mild detergent and laying flat to air-dry.

A properly fitted Zoo Snood should slide on smoothly and sit comfortably without compressing your pet's throat, ears, or face. You should be able to comfortably slip two fingers between the yarn and your pup's neck. If it feels too tight, you can easily exchange it for a larger size!

Both! While Zoo Snoods are super cute for photos, Halloween, and costume fun, they are also functional ear warmers designed to keep your dog's neck and ears warm and protected against wind, cold weather, and dirt.

We currently only offer the designs and colors shown on our website. However, if you have a specific animal or color idea you'd love to see, send us a note on our contact page! We regularly review customer requests when designing new styles for upcoming seasons.

Yes! You can get an immediate discount on your first order when you sign up for our email newsletter. Newsletter subscribers get exclusive access to sales, product launches, and giveaways. We also host fun contests on our social media channels!

Zoo Snood HQ is located at 135 E Chestnut Ave, Ste 5B, Monrovia, CA 91016, USA. While our HQ is primarily an office and warehouse (not a retail storefront), local customers in the Los Angeles area are welcome to drop by during business hours to purchase in person! We suggest contacting us ahead of time to make sure our team is ready to assist you.

Yes! For large group orders, please reach out via our contact form. If you are a retailer interested in stocking Zoo Snoods in your shop, please visit our wholesale page to apply.

Absolutely! Simply enter the recipient's address in the shipping field at checkout. We do not include pricing on paper packing slips inside our shipments, so your gift recipient won't see how much you spent.