1) How long will my order take to arrive?
We process orders Monday-Friday, so if you placed an order during the week, it will be processed, packed, and shipped within 24 hours. From there, how long it will take to get to you really depends on the post office (USPS). We ship out of Los Angeles, CA, so if you’re on the East Coast, you can expect it to take a couple days to arrive. If you’re on the West Coast, you should get your Zoo Snood in 1-2 days.
International shipping times vary greatly, depending on which country and how efficient the customs office is. You should expect at least 7-12 days for international orders, although we have had instances where it has taken even longer. However, Canada/Mexico often arrive within 3-5 days. European Union countries don’t often experience long delays either. Sometimes Eastern European, African, or Asian countries can experience delays related to customs or other factors beyond our control.
We have a shipping calculator available before final checkout where you can get a shipping cost estimate and delivery time estimate. You may want to add an extra day to the delivery time estimate just to be safe.
2) What if I place an order on the weekend?
If you place an order over the weekend, we will process, pack, and ship it on Monday.
3) Where is my tracking number?
You will receive an email from USPS with tracking information when your order has been processed by us (usually within 24 hours, unless on the weekend). Sometimes emails from USPS are caught in spam filters, so make sure to check your junk email box before asking us about it.
4) Do you ship internationally?
Yes. We ship worldwide. However, international shipping costs can be high, so make sure you check our shipping calculator before you check out! Shipping for 1-2 Zoo Snoods usually costs between $15 to $20 to most countries outside the U.S., and may take 7-12+ business days to arrive.
5) What is Route+ Shipping Protection?
On your shopping cart page before checkout, you will see the option to add Route+ Shipping Protection to your order for $0.98. By selecting this option, your package will be fully insured in cases where it may be lost in the mail, damaged, or stolen. You will also receive Route's advanced real-time tracking for your package delivered straight to your phone or inbox. You can visit Route's FAQ page for more details here. For only $0.98, it's a pretty great service for peace of mind!
**We HIGHLY recommend using this service for all international packages.